Microsoft Cloud(@MSCloud):At @BNYglobal, digital employees are helping teams move faster through complex financial workflows. Built with Microsoft Azure, Microsoft Foundry, Microsoft 365 Copilot, GitHub Copilot, and Microsoft Graph, Eliza supports more than 300 solutions across the business. Client inquiries are resolved 80% faster, customer onboarding is 20% quicker, and one digital employee now handles 10% of payment repair issues globally. See how BNY is changing work in financial services:

Microsoft Cloud

@MSCloud

Behind every breakthrough is a person finding a way forward. Explore customer stories, cloud transformations, and real use cases from across industries.

Joined November 2009

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Microsoft Cloud@MSCloud

2026.10.19 16:00

At @BNYglobal, digital employees are helping teams move faster through complex financial workflows. Built with Microsoft Azure, Microsoft Foundry, Microsoft 365 Copilot, GitHub Copilot, and Microsoft Graph, Eliza supports more than 300 solutions across the business. Client inquiries are resolved 80% faster, customer onboarding is 20% quicker, and one digital employee now handles 10% of payment repair issues globally. See how BNY is changing work in financial services: