Viv
@Vtrivedy10
Joined February 2013
1.9K Following 16.9K Followers
"evals is as a forcing function for customer alignment and empathy" 🔥
Austin and the harmonic team are awesome partners to work with, it's very fun to watch them push on modeling the world that agents operate in
which includes actual people and their asks and the way they talk
good read, simulating the world to help our agents improve is hard, fun, very exciting
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Scout doesn't pretend to be human, but our evals do
