a16z
@a16z
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Joined August 2009
64 Following 1.1M Followers
Call center job losses started in wealthy countries, now they’re everywhere
High-income markets went negative in 2022, and lower-middle-income countries flipped in 2025
Charts of the Week:
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Call center jobs grew ~4% annually for 15 years
Now they’re shrinking 4% annually
Charts of the Week:
