ericosiu(@ericosiu):If you're deciding what client work should become reusable, map it like this: High usefulness + high effort = premium custom work High usefulness + low effort = reusable workflow Low usefulness + high effort = rethink or stop Low usefulness + low effort = low priority The goal is to move down the high-usefulness side of the matrix. Keep the customer value high. Reduce the ongoing effort it takes to deliver. That’s the framework behind how we’re thinking about services as software. Here's the full article below 👇

2026.09.14 19:00

If you're deciding what client work should become reusable, map it like this: High usefulness + high effort = premium custom work High usefulness + low effort = reusable workflow Low usefulness + high effort = rethink or stop Low usefulness + low effort = low priority The goal is to move down the high-usefulness side of the matrix. Keep the customer value high. Reduce the ongoing effort it takes to deliver. That’s the framework behind how we’re thinking about services as software. Here's the full article below 👇