THIS is the kind of customer message that I love to get. Chad and his wife, Stephanie, run TodayAir, a family-owned HVAC shop in Alabama. In his 20 years in HVAC, he’s seen FSM implementations take seven months and four IT people. TodayAir went live on @PodiumHQ AI OS in 10 days. Our team showed up for them. Whenever TodayAir had a question, they received a response within an hour. Devin, their onboarding manager, took every request seriously. If he didn’t know an answer, he went and found it. After Chad and I talked, he sent me this: “I love what you’re building and how you’re building it by listening to your customers and caring vs shoving it down their throats.” Chad has spent 20 years building relationships with HVAC owners. You know your team is doing something right when a customer starts making introductions after two weeks. Read the whole story of TodayAir’s move to Podium FSM here.