Alex Turnbull(@iamAlexTurnbull):Pricing is fucking hard for AI native apps. per seat is dead, the seats are agents now. per ticket rewards volume you should have prevented. per resolution punishes you for having a good product. we're settling in at no seat structure, just credits. put the whole team on it for free, pay for what the agents actually do. might redo it in 3 months. lets see

Alex Turnbull

@iamAlexTurnbull

CEO & Founder Helply. Bootstrapped Groove to $5M ARR. Now building Helply, an AI-native support platform, from Zero to $10M in public.

Joined September 2008

4.9K Following 22.1K Followers

Alex Turnbull@iamAlexTurnbull

2026.08.23 18:17

Pricing is fucking hard for AI native apps. per seat is dead, the seats are agents now. per ticket rewards volume you should have prevented. per resolution punishes you for having a good product. we're settling in at no seat structure, just credits. put the whole team on it for free, pay for what the agents actually do. might redo it in 3 months. lets see