Salesforce
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Salesforce is the #1# Agentic CRM — bringing humans, agents, and platforms together to drive customer success. Tweet @AskSalesforce for help.
Joined April 2009
203 Following 583.1K Followers
How do you improve a voice agent that’s already live?
@VivintHome shows the loop at @Dreamforce:
→ Monitor the agent across conversations
→ Drill into the exact session behind an alert
→ Replay the call + inspect reasoning and latency
→ Use what you learn to shape the next iteration
That’s Agentforce Observability
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