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Sorare Support
@soraresupport
Follow for updates on product issues, bugs & fixes across @sorare@SorareUS ⚾ 🏀. For customer support, please contact us using the link below ⬇
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The Boosted cards were victims of their own success... sold out in 10 seconds 👀 Just kidding 😅 We ran into a small launch issue with these new Special Editions. We'll be back with a new drop time very soon, so stay tuned! ⚡
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This time our servers are putting in the same performance as England after taking the lead We’re currently investigating the issue and working on a fix. Thanks for your patience!
Hello managers, We forgot to disable the command: "If France is eliminated, the servers will go down" 😢 We're currently working on a fix to restore the website to its normal state. Thanks for your patience!
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We're back Online ✅
Ladies & Gentlemen, we're down 🤖 We're aware of the issue and are working to get things back up as soon as possible. Thanks for your patience. 🙏
Ladies & Gentlemen, we're down 🤖 We're aware of the issue and are working to get things back up as soon as possible. Thanks for your patience. 🙏
Refund of Global Cup Craft When we launched the Global Cup Craft yesterday morning at 10:30AM, players participating in the Global Cup with an International Edition from clubs not covered by Sorare were not included in the pool. This issue was fixed yesterday at 10:30PM All Crafts and Clues used during this period have been refunded, as some International Edition players were not available in the Craft pool. The issue affected approximately 200 players out of a pool of 4,400 players that still had supply available. Please keep in mind that some players licensed for Sorare 26 are no longer available in the Craft because their supply has been exhausted. Also, when you use a Global Cup Clue, it reveals whether there is a Global Cup player in your Craft. If nothing happens, it means there are no Global Cup players in your Craft. Please note that the Clue does not guarantee an International Edition player. Thanks for your understanding, and good luck chasing the player who can help you hit your streaks!
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Global Cup Lineup Cancellation Rule — Update Earlier today, we communicated this rule regarding lineup cancellations in the Pro Global Cup Hot Streak Boards. We recognize this announcement came too close to the start of competition, and as a result, we have decided not to apply this rule to the Global Cup gameplay. You will be able to cancel a lineup and reuse the card in another lineup for the same level. We apologize for the inconvenience. Good luck in the Global Cup.
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Clarification of the rule regarding in the Global Cup Board Cancel a Lineup in the Global Cup Board If you cancel a lineup in the Global Cup Board, you lose one life and will not be able to reuse the cards from that lineup for the corresponding matches within the same step. If you pass (or fail) the level before the match takes place, you can use my Bruno Fernandes card again for Portugal vs. DR Congo in another level. If you cancel a lineup featuring Bruno Fernandes for Portugal vs. DR Congo, you can still use him in another lineup within the same level for Portugal's next match against Uzbekistan. Allowing Cards in Both Game Missions & the Global Cup Board We've removed a restriction that prevented users from using the same card in both Game Missions and the Global Cup Board at the same time. You can now enter a card in both simultaneously, giving your cards even more utility.
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Clarification of the rule regarding in the Global Cup Board Cancel a Lineup in the Global Cup Board If you cancel a lineup in the Global Cup Board, you lose one life and will not be able to reuse the cards from that lineup for the corresponding matches within the same step. If you pass (or fail) the level before the match takes place, you can use my Bruno Fernandes card again for Portugal vs. DR Congo in another level. If you cancel a lineup featuring Bruno Fernandes for Portugal vs. DR Congo, you can still use him in another lineup within the same level for Portugal's next match against Uzbekistan. Allowing Cards in Both Game Missions & the Global Cup Board We've removed a restriction that prevented users from using the same card in both Game Missions and the Global Cup Board at the same time. You can now enter a card in both simultaneously, giving your cards even more utility.
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Live Today Packs Compensation The Live Today Bronze and Silver packs briefly included players from Austria this morning, even though they are not playing today. Users who opened packs containing players from this team have been refunded. Thank you for your understanding.
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Our provider has updated the match coverage after kick-off, making it possible to score the match after all. We apologize for the inconvenience.
RD Congo vs Chile game not covered Our data provider informed us this morning that, due to the relocation of the RD Congo vs Chile match and the fact that it will be played behind closed doors, the coverage will not meet the minimum requirements needed for us to score the game. Although this situation is beyond our control, we have compensated users who received at least one Congo player in this morning’s Live Today Bronze and Silver Packs. There will be no scoring for this match. We therefore advise against fielding Congo players today in Set & Squad Have a great day!
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Clarification on Global Cup Board & Leaderboard rules & Bug Fixed When we launched the Global Cup Board, it was possible to enter the same card into multiple competitions at the same time (the Global Cup Board and the Global Cup Leaderboard Classic). This was not intended. We have now reinstated the rule, as a card cannot be used in multiple competitions for the same game. As a result, we have removed any lineups from the Global Cup Leaderboard Classic that had a card already entered in a Global Cup Board. You can now re-enter your lineups ahead of the first Global Cup Game Week starting on Thursday. We identified a bug that prevented you from entering certain players in the Global Cup Board if they were already included in a Global Cup Leaderboard lineup from the previous Game Week We also identified a bug that prevented some players from appearing when building your teams for the Global Cup Board. Both issues have now been fixed. Thank you for your understanding.
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RD Congo vs Chile game not covered Our data provider informed us this morning that, due to the relocation of the RD Congo vs Chile match and the fact that it will be played behind closed doors, the coverage will not meet the minimum requirements needed for us to score the game. Although this situation is beyond our control, we have compensated users who received at least one Congo player in this morning’s Live Today Bronze and Silver Packs. There will be no scoring for this match. We therefore advise against fielding Congo players today in Set & Squad Have a great day!
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Convert your Clues: last chance! As mentioned in the May 7 blog post, we implemented Clues by rarity, and the conversion was done automatically for each user. We then introduced a Clue converter so you could convert them into the rarity you wanted, depending on your gameplay preferences. Link here: Starting Monday, this converter will disappear. This is your last chance if you want to convert your Clues. Thank you for your understanding.
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Collections Missions on Set & Special Card Loyalty Rewards A few clarifications regarding two topics that have been discussed since the launch of Set: Collections Missions The pack visual didn't accurately reflect the value of the cards being distributed at the launch of Colors. These reward packs are unique and do not correspond to the packs available on the Market. Their design has been updated to better represent their contents and avoid any confusion. Special Card Loyalty Reward Regarding the special card distribution for users who reached 100% collection completion on Stellar, it was completed this morning. The reward is a Star Holo, which we hope will help you with your streaks. Thank you for your patience. Thank you for all your feedback since the launch of Colors. We’re closely monitoring your comments, and they help us continue improving the product.
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Live Today Packs Compensation The Live Today Bronze & Silver packs included players from New Zealand and Haiti, who are playing against each other tonight. Unfortunately, our provider does not offer the coverage required for this match, so we have removed players from these two teams from the packs. Players who opened packs containing players from either of these teams have been refunded. Thank you for your understanding.
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International Edition Collections Some countries had two different collections because some players were minted in the 25/26 season (European championships), while others were minted in the 26/27 season (MLS, K League, & J League) This issue has now been corrected, and there is only one collection per nation Thank you for your patience
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🌙 The Stellar Night is still not over in Paris Ah la la, what a night, managers! PSG are back-to-back European champions, and our very own Wemby is heading to the NBA Finals... The site simply couldn't handle that much emotion and decided to take a little blackout to catch its breath. 😅 A glass of water, a few lines of code, and Stellar Nights will be back for one final lap later this afternoon. Thanks for your patience! ✨
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Abusive Marketplace Practices: Reminder of Sorare Rules We have recently observed behaviors involving card listings at artificially low prices combined with currency restrictions, creating misleading price references within the marketplace and affecting interactions between managers As stated in Sorare’s Marketplace Terms, any activity intended to distort the proper functioning, fairness, or integrity of the marketplace is prohibited This message serves as a final reminder to comply with the Marketplace Terms and Terms and Conditions By Friday 12:00 PM UTC, managers continuing to engage in these practices may receive a 30-day suspension from the marketplace, as well as potential additional account sanctions under Sorare’s Terms & Conditions and Marketplace Terms We appreciate your cooperation in helping maintain a fair marketplace environment for all managers
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Sorare Set Squads lineup submission bug A bug was preventing you from entering your lineups in Sorare Set Squads today. This has now been resolved. You can submit your Squad lineup for tonight's match. Sorry for the inconvenience, good luck!
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Compensation Pack for affected Squads As communicated, we have awarded a compensation pack for Squads affected by the failed state bug. Your players are already in your gallery; there will be no pack animation for this compensation. Again, sorry for the inconvenience, and thank you for your patience.
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