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Sorare Support
@soraresupport
Follow for updates on product issues, bugs & fixes across @sorare ⚽ @SorareUS ⚾ 🏀. For customer support, please contact us using the link below ⬇
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🛠️ Crafting Temporarily Closed Hi Managers, Crafting is temporarily closed while we work on an update. The new Divination Set introduces changes to player tiers in Arcade. We're implementing separate tiers for Pro and Arcade to ensure these changes don't affect your Pro crafts. 🗓️ Crafting is expected to reopen early next week. We're doing everything we can to bring it back before Tuesday's rewards. 💎 Your Essence is safe and will remain in your balance. We'll let you know as soon as Crafting is available again. Thanks for your patience! 🙏
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✅ Update: Gem Purchases Issue Resolved All impacted Managers have either received their missing Gems or have been refunded. Thank you for your patience and understanding! 🙏
⚠️ Gems Purchases Issue We're aware that some Managers are experiencing issues with Gem purchases not appearing in their accounts. We will investigate this issue We'll keep you updated. Thank you for your patience and understanding! 🙏
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🚨 Rayo Vallecano vs Athletic Club: Match Suspended The match was suspended after 25 minutes (0-0). ⚽ Players keep the scores they had when the match was suspended ✅ Managers who reached their target with players from this match have already had their Steps validated For other active lineups featuring players from this match, if the target is reached, the Step will be validated shortly after the lineup's last match ends ⏳ Scores will become final on October 11 at 8 AM CET. Steps that have not reached their target will fail.
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🔵 Instant Buy Super Rare not working for Double Up We are aware of an issue affecting Super Rare Instant Buy purchases only as part of our Double-Up promotion. We’re currently working on a fix, and the missing rewards will be automatically backfilled once the issue is resolved. Thank you for your understanding and patience!
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Issue with HyperGlitch Squads We’re currently experiencing an issue with Squad points. As with yesterday’s issue, this will be corrected so that you can claim the rewards you’re entitled to. We’ll also investigate the root cause of the issue further to make sure it’s fixed permanently. Thank you for your patience! 🙏
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Issue with HyperGlitch Squad Points We’re aware of an issue with Squad Points not being counted correctly. We’re looking into it. Thanks for your patience!
Rewards are here, enjoy! 🎁
We'll have a little delay with the rewards tonight, but it shouldn't be too long. We'll keep you posted!
We'll have a little delay with the rewards tonight, but it shouldn't be too long. We'll keep you posted!
The Gems and Market Credits exceptionally granted as a goodwill gesture have now been distributed 💎
As an exceptional gesture: if you had a Levante UD or Athletic Club player in your lineup and didn't pass your step (failed or still open), we'll be crediting your account shortly: • Arcade, steps 1–4: 10 gems • Arcade, steps 5–6: 50 gems • Pro, steps 1–4: $10 market credit • Pro, steps 5–6: $50 market credit
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As an exceptional gesture: if you had a Levante UD or Athletic Club player in your lineup and didn't pass your step (failed or still open), we'll be crediting your account shortly: • Arcade, steps 1–4: 10 gems • Arcade, steps 5–6: 50 gems • Pro, steps 1–4: $10 market credit • Pro, steps 5–6: $50 market credit
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⭐️ Star & Icon Collection Missions Update We’ve heard your feedback: Star & Icon missions will no longer rely on dynamic player tiers. Instead, each league will have a fixed list of top players 🔒 ✅ Your current progress won’t go down ➕ More players will now count 📋 Full lists are available directly on each Collection mission page Read more:
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🏴󠁧󠁢󠁳󠁣󠁴󠁿 SPFL gesture after postponed games With several SPFL games postponed this weekend, boosted MD3 was left with only one game, meaning the Step Clock was due to expire for many ongoing Streaks. 🤝 We’re extending the Step Clock for all impacted Streaks through MD4 ⚡ We’re also adding MD5 (September 1–4) to the Pro Boost period Good luck this GW, Managers! 🫡
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The Boosted cards were victims of their own success... sold out in 10 seconds 👀 Just kidding 😅 We ran into a small launch issue with these new Special Editions. We'll be back with a new drop time very soon, so stay tuned! ⚡
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This time our servers are putting in the same performance as England after taking the lead We’re currently investigating the issue and working on a fix. Thanks for your patience!
Hello managers, We forgot to disable the command: "If France is eliminated, the servers will go down" 😢 We're currently working on a fix to restore the website to its normal state. Thanks for your patience!
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We're back Online ✅
Ladies & Gentlemen, we're down 🤖 We're aware of the issue and are working to get things back up as soon as possible. Thanks for your patience. 🙏
Ladies & Gentlemen, we're down 🤖 We're aware of the issue and are working to get things back up as soon as possible. Thanks for your patience. 🙏
Refund of Global Cup Craft When we launched the Global Cup Craft yesterday morning at 10:30AM, players participating in the Global Cup with an International Edition from clubs not covered by Sorare were not included in the pool. This issue was fixed yesterday at 10:30PM All Crafts and Clues used during this period have been refunded, as some International Edition players were not available in the Craft pool. The issue affected approximately 200 players out of a pool of 4,400 players that still had supply available. Please keep in mind that some players licensed for Sorare 26 are no longer available in the Craft because their supply has been exhausted. Also, when you use a Global Cup Clue, it reveals whether there is a Global Cup player in your Craft. If nothing happens, it means there are no Global Cup players in your Craft. Please note that the Clue does not guarantee an International Edition player. Thanks for your understanding, and good luck chasing the player who can help you hit your streaks!
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Global Cup Lineup Cancellation Rule — Update Earlier today, we communicated this rule regarding lineup cancellations in the Pro Global Cup Hot Streak Boards. We recognize this announcement came too close to the start of competition, and as a result, we have decided not to apply this rule to the Global Cup gameplay. You will be able to cancel a lineup and reuse the card in another lineup for the same level. We apologize for the inconvenience. Good luck in the Global Cup.
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Clarification of the rule regarding in the Global Cup Board Cancel a Lineup in the Global Cup Board If you cancel a lineup in the Global Cup Board, you lose one life and will not be able to reuse the cards from that lineup for the corresponding matches within the same step. If you pass (or fail) the level before the match takes place, you can use my Bruno Fernandes card again for Portugal vs. DR Congo in another level. If you cancel a lineup featuring Bruno Fernandes for Portugal vs. DR Congo, you can still use him in another lineup within the same level for Portugal's next match against Uzbekistan. Allowing Cards in Both Game Missions & the Global Cup Board We've removed a restriction that prevented users from using the same card in both Game Missions and the Global Cup Board at the same time. You can now enter a card in both simultaneously, giving your cards even more utility.
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