Tom Blomfield
@t_blom
Member of Technical Staff at @anthropicai
On leave from @ycombinator
Cofounded @gocardless and @monzo
Joined December 2011
956 Following 89.8K Followers
2027 will be the year of the personal agent. It has finally found PMF with Instinct, Muse & Grokbot.
This will cause a tsunami of customer enquiries — it’s now essentially free for a customer to send hundreds of emails, texts and phonecalls to make a single purchase.
Businesses will need AI customer service tools to save themselves from drowning.
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