Long Lake Co-Founder & CEO @alextaubman says AI is driving a convergence between services businesses and software companies. "What you typically see is even though these are really extraordinary businesses with incredible customer trust and decades or even centuries of operating history, the margin structures in these services businesses traditionally have been lower than software." "What we're seeing now is a convergence of services and software characteristics over time where if you can make your team 20%, 30%, or 40% more productive, then that allows you to deliver more customer value, more goods and services, and different products to customers, which has historically been more associated with software companies." "For example, Amex GBT is an over 111-year-old business, founded in 1915 to help American Express travelers customers get out of Europe during World War 1. They bought a business called Carlson Wagonlit Lee which is over 150 years-old. So in terms of managing tech transformations, Amex GBT literally was created around the time of the invention of the airline, so these businesses have already managed many of them."