“We are in a trust recession.” How can CX leaders build trust with AI? Explore key takeaways from Alice Sesay Pope’s CRS Scottsdale CX Masterclass session in our latest blog! 📖 Read the full blog: #CX# #AI# #ExecsInTheKnow# #CXLeadership#

The CX conversations evolve, but the community at CRS only grows stronger. Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2). 👉 Join us: #CustomerExperience# #CXLeadership# #CRSScottsdale#

Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators. Discover why customer confidence beats quick resolution in the new CX Insight Magazine: 📖 #CustomerExperience# #AITrust# #CXLeadership#

Great CX starts with the people delivering it. 💡 How can we create exceptional customer experiences if we don't support our employees? Explore the human side of CX leadership in our latest CX Insight article:

Celebrating CX excellence at #CRSScottsdale#! 🏆✨ Congrats to our award winners: 🥇 Outstanding CX Leadership: Alvin Stokes (@PrincessCruises) & Roy Dunn (@Costco) 🌟 CX Excellence Team: Princess Cruises & Costco ❤️ Legacy of Connection & Heart: Tut Smith (@ClearHarbor)