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AI in CX is about more than quick resolutions. In this contributed article, @SierraPlatform explores how AI agents can support entire customer journeys and drive better outcomes.
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#CX# #CustomerExperience# #ExecsInTheKnow#
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How does @ritzcarltonyc flip the AI narrative?
At CRS Scottsdale, Tracy Sedlak shared how their Customer Intelligence Center blends predictive AI with human-led service.
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#CustomerExperience# #CX# #AI# #ExecsInTheKnow#
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Your AI pilot isn’t the win. What happens after it is.
Four CX organizations put AI into production, and the results are worth paying attention to.
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#CX# #CustomerExperience# #AI# #CXLeaders# #ExecsInTheKnow#
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The CX conversations evolve, but the community at CRS only grows stronger.
Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2).
👉 Join us:
#CustomerExperience# #CXLeadership# #CRSScottsdale#
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Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators.
Discover why customer confidence beats quick resolution in the new CX Insight Magazine:
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#CustomerExperience# #AITrust# #CXLeadership#
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At CRS Scottsdale, Julio Lopez of @ritzcarltonyc will share how his team uses AI, customer insights and predictive intelligence to create more thoughtful, personalized experiences.
👉 Learn more and register:
#CRSScottsdale# #AI# #CustomerExperience#
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The CX landscape is always evolving.
The KIA CX Vendor Directory helps CX leaders explore companies, solutions, and potential partners all in one place.
We’ve added new vendor listings, so take a look!
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#CX# #CustomerExperience#
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In this Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how his team uses AI, Voice of the Customer insights & empathy to reduce friction and build loyalty.
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#ExecsInTheKnow# #CustomerExperience#
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In this case study, @Cisco's Jyotsna Khandekar shares how the team used AI to help millions of users find answers faster, while keeping accuracy, trust, and human expertise at the center.
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#CX# #AI# #CustomerExperience# #ExecsInTheKnow#
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What makes an enterprise customer experience conference worth the travel? ✈️
Join us at Customer Response Summit (CRS) Scottsdale (Sept 30 - Oct 2, 2026) for practical contact center AI strategy and peer benchmarking.
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