CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use? That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place. Explore:

The CX conversations evolve, but the community at CRS only grows stronger. Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2). 👉 Join us: #CustomerExperience# #CXLeadership# #CRSScottsdale#

What if your CX metrics look good, but your customers are still struggling? At #CRSScottsdale#, @johnsoncontrols and @COPC will share how they mapped a real customer journey to uncover gaps hidden behind strong satisfaction scores. Register today:

Looking for a CX event that actually delivers? CRS Scottsdale 2026 (Sept 30–Oct 2) offers intimate executive networking that lasts. What makes CRS different from other CX conferences? 📖 Read: 👉 Join us: #CRSScottsdale# #CX#

Why do #CX# leaders keep coming back to the Customer Response Summit (CRS) year after year? Hear why @Microsoft's Dima Cichi values CRS for its intimate setting and meaningful networking. Join us this Fall in Scottsdale! Register: #CRSScottsdale#

In our latest CX Insight Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how it's using AI, customer insights and empathy to create better customer experiences. Read more: #CX# #AI# #ExecsInTheKnow#

Google Cloud 🤝 @Verizon: Reimagining CX with Gemini Enterprise By deploying our full-stack AI, Verizon will continue to modernize its customer experiences, unify enterprise data, and scale AI across the enterprise. More on our new partnership →

Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators. Discover why customer confidence beats quick resolution in the new CX Insight Magazine: 📖 #CustomerExperience# #AITrust# #CXLeadership#

We are building the absolute best CX and Onboarding experience for our customers. That's why we are so lucky to have David Kraus joining the @DaltonMillsAI team as Head of Customer Experience. Previously, David was the Global Head of Customer Care at Wix and the Head of Support at Base44. We believe that CX and Onboarding are just as much part of the product as the UI, and we are excited to have David building it from the ground up, on Day 1. Let the builders build 🙌