Matt Biilmann
@biilmann
CEO and Co-founder of Netlify. Builder of things, coiner of terms.
Joined March 2009
4.2K Following 13.7K Followers
Great in depth video on what's so special about "jev" from @JavaSquip
Here is the full walkthrough if you want to watch it work.
A real support ticket goes in, and Jev comes back with the team that owns it, a frustration score, and a probability that it reads as urgent. The confidence value on each answer decides what gets handled automatically and what a person sees.
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