A few months ago
@Twilio shipped Twilio Agent Connect, an easy way for devs to create voice-powered agents that integrate with enterprise systems.
I took their TS SDK for a spin and built a First Notice of Loss (FNOL) demo that uses Twilio &
@OpenAI to power a rich voice experience and
@Box as the system of record and workflow engine for the claims process.
Check-out the full tutorial at:
00:00 - Twilio Agent Connect
00:20 - First notice of loss (FNOL)
01:13 - Live demo phone call
02:10 -
@nextjs voice server & app
02:45 - OpenAI agent & prompt
03:25 - Box AI claim analysis and upload
04:45 - Human-in-the-loop task creation
06:18 - Full dashboard built on Box API