David Cancel
@dcancel
Serial Entrepreneur. Investor. Trustee @WhitneyMuseum, Former Entrepreneur-in-Residence @HarvardHBS. 🇺🇸🇵🇷🇪🇨
Joined November 2006
637 Following 56.1K Followers
We launched chatbots at Drift in 2015.
The lesson then is the lesson now:
Customers don't want to talk to a bot.
They want their problem solved.
