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David Cancel
@dcancel
Serial Entrepreneur. Investor. Trustee @WhitneyMuseum, Former Entrepreneur-in-Residence @HarvardHBS. ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡ต๐Ÿ‡ท๐Ÿ‡ช๐Ÿ‡จ
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Hiten's right, and it isn't only a coding thing. Every agent that touches a customer needs someone accountable for it too. Somebody has to own what the customer actually experiences. Agents change who does the work, not who's responsible.
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Your coding agents should have a manager. That manager should be a coding agent. Weโ€™ve been quietly working this way since February. Hereโ€™s the setup weโ€™ve arrived at. 1) Give each project a lead agent. It keeps the plan, remembers decisions, delegates work and knows whatโ€™s stuck. 2) Let it start other agents for specific tasks. They work in parallel, bring questions to the lead and report back. 3) Have agents show what they made. Screenshots, live pages, different options and what changed since the last round. 4) Put everything that needs your judgment in one queue. Point at what needs changing, give feedback or approve the work. Your response goes back to the agent. 5) Keep feedback open until itโ€™s addressed. Test changes before they land, get a second opinion on merges and approve anything risky. I spend far more time looking at actual work now. The agents keep track of the rest.
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Every customer has the one workflow no vendor will ever build for them. Now they can build it themselves. Smart companies will hand them the tools, not fight it ๐Ÿ”‘
a few years ago, I started out skeptical that many non-engineers really wanted to make/mod their own personal software -- but I've come around, think I was wrong. range of desires from: - I feel so powerful - no one will make me the workflow/personalization I need - can I just PM the product for a few weeks and fix this thing that is driving me crazy obvious in retrospect, but if the ease:power ratio is good enough, of course people will make their own software
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We launched chatbots at Drift in 2015. The lesson then is the lesson now: Customers don't want to talk to a bot. They want their problem solved.
Data centers in space looking pretty appealing right now
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Fortunate to have built conversational products before it was cool. Grateful to be backing the founders building what comes next ๐Ÿ™๐Ÿฝโšก๏ธ
Those who *talk* about AI. Those who *ship* with AI. Same as it ever was.
AI makes everyone a builder. Which means the only real advantage left is *people*. Hire accordingly.
At HubSpot, CRM was where reps logged what already happened. Next, it does the work before they ask. We're closer to that than most people think โšก๏ธ
we remain in the autocomplete / early claude code era of enterprise workflow automation, but not for long
CRM doesn't belong to sales anymore. With Performable, we were the first to put it inside marketing tech. Agents will erase the line for good ๐Ÿ™๐Ÿฝ
Customers don't want AI features. They want the product to just know them. That's the bar now โšก๏ธ
whoever is running @Strava @runnaโ€ฆcome on. auto link the activity, update the plan continuously. integrate some basic intelligence.
Best measure of a company isn't the exit. It's what your people go on to build. Some of my proudest moments are cheering on the HubSpot and Drift crew building what's next ๐Ÿ™๐Ÿฝ
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THE SCALE MAFIA one of the most special parts of starting a company is watching the people you fought and bled with in the early days go out and change the world. the Scale crew was supernatural. @scale_ai was one of the first companies to IOI and IMO-maxx, and the magic of Scale was that all of these geniuses gave a shit and ran through walls. it's no wonder that the Scale mafia is the first true mafia of the modern tech era. just to name a few: - cognition founder @stevenkplus1 & president @russelljkaplan - modal founder @akshat_b - tech & science advisor to POTUS @mkratsios47 - claude code head of product @_catwu - kpcb partners @LM_Braswell & @nayakkayak - bun founder @jarredsumner - tbd head of product @lindugong - netic founder @melisatokmak - cobot founder @BradPorter_ - secureframe founder @shravvmehtaa - paramount skydance cfo @DennisKCinelli - thinking machines gc lauren lennon - partner at greylock @sophia_luo_ - liquid ai coo jeffrey li - gallatin ai founder @agilemofo - tbd safety @_julianmichael_ - center for ai safety president @devindkim [photo courtesy the beautiful wedding of @thenateherman (who in many ways was a cofounder of Scale) and @ChristinaG325]
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Still feel like a kid from Queens. Grateful every single day ๐Ÿ‡ต๐Ÿ‡ท๐Ÿ™๐Ÿฝ
We dreamed about 1:1 marketing at HubSpot. Agents finally make it real. The bar now: personal, not just personalized ๐Ÿ™๐Ÿฝ
How @ShawnFarsai uses @figma @ElevenLabs and @claudeai to create hyper personalized marketing videos with agents
There is no work-life balance when you're starting a company. There's only the work you love and the people you love. Protect both ๐Ÿ™๐Ÿฝ
The best employees don't wait to be told. If your AI only answers questions, it's not an employee. It's a search box.
Grok @Bot might turn out to be your favorite employee
Your customers will tell you exactly what to build. You just have to stop talking long enough to hear them.
"Sometimes, but not always, better than you." Best one-line description of AI I've read. Congrats Ethan ๐Ÿ‘๐Ÿฝ๐Ÿ‘๐Ÿฝ๐Ÿ‘๐Ÿฝ
My new book, Co-Existence, is out today. It is a guide to how to live & work in a world where AI is sometimes, but not always, better than you. (And, for the release, I worked with Opus 5.5 to make a quite interesting experience for the book's website:
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We learned this at Drift. A chat window isn't the experience. It's just the doorway. The value is what happens *after* the conversation.
Multiplayer AI needs to move past the group chat phase. Chats are chaotic, everyone sees everything (creating social & management issues), and they're bad for long projects. Worse, they keep AI trapped inside existing teams, when its real promise is working & helping across them.
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