Josh(@devjoshstevens):Saw Rooke was stuck on his case for a long time yesterday. Jumped on it with the team, fully closed in 12 hours. Our CX has been overloaded, and we’re rebuilding it from the ground up. Anyone who knows Shayne knows customer support is his #1 priority. Cases like Rooke’s genuinely kill him, and that urgency runs through the whole team. If you’re stuck like Rooke was, DM me. I’ll get you escalated while we rebuild.

2026.07.25 17:25

Saw Rooke was stuck on his case for a long time yesterday. Jumped on it with the team, fully closed in 12 hours. Our CX has been overloaded, and we’re rebuilding it from the ground up. Anyone who knows Shayne knows customer support is his #1# priority. Cases like Rooke’s genuinely kill him, and that urgency runs through the whole team. If you’re stuck like Rooke was, DM me. I’ll get you escalated while we rebuild.

Rooke Brollins@RookeBrollins

2026.07.25 17:01

Finally, the update I did want to write: I can report that the refund has been successfully processed, so this case is now closed for good. I would like to thank the CX team, from the very speedy @devjoshstevens to @chrund1e, @kea1on and Candiey, plus of course @shayne_coplan 1/