It took us years to sail here. We can’t return home every 30 days!
A message for
@Starlink and
@elonmusk:
Your magical service has transformed life for sailors. It provides access to vital weather information and passage-planning tools, helps us obtain assistance in emergencies, and enables remote work, family contact, and even home schooling for families at sea.
But this month, the rules are changing in a way that breaks this model for international sailors. Roam Unlimited will permit only 30 days of service outside an account’s registered home country.
After that, we must either return home, localize our account to the country we are visiting (which appears possible only once every 90 days), or switch to the metered Global Priority plan - priced more like a commercial shipping service.
Those choices may work for short-term tourists, land-based travelers, or people relocating. But they do not work for people on boats.
A Pacific crossing, for example, can involve month-long stays in seven or eight countries. It’s the same for sailors moving through Asia, the Caribbean, or even Central America. Home remains thousands of miles away and is certainly unreachable every 30 days.
We understand that you need to navigate licensing, registration, and network-capacity constraints. But international sailors need just a little more flexibility in the policy in order to remain customers.
This could be very simple! Just relaxing the apparent 90-day country transfer restriction, for example, would allow us to localize our account whenever we sail into a new country. (And we’re still expecting to pay for ‘Ocean Mode’ in between.)
Starlink set out to connect people wherever they are. Please don’t exclude us just because of how sailboats move. We would love to help you tweak the policy, and keep voyaging sailors and their families connected, wherever the winds take them.
Thank you!