Is it bullish when a competitor lies about your product to try to steal your customers? Today I was sent screenshots of a competitor's reps making things up to switch to their fintech. Our customers forwarded them straight to us. And of course, they're sticking with Altitude. Fintech is hyper competitive. Trying to steal customers is fair game. Blatantly lying isn't. It's unethical, it's immature, and it reflects a culture of dishonesty inside that company. Strongly believe trust is the #1# thing that matters for a fintech product. Without it, you have nothing. Our approach at @altitude will not change. High integrity, full honesty, and shipping the best product in the space. Confident this strategy will continue driving our numbers up and to the right. Higher.

“No matter how successful he becomes, he is still the guy that's always capable of finding the grey lining in every silver cloud." What a line in the latest @colossusmag piece. Perfectly captures the energy of Larry David.

Altitude is growing fast and it's time to scale operations. Hiring for 2 roles: Onboarding Ops + Biz Ops The right candidates are hyper organized, systems thinkers, and AI-native. JD's for each in the tweet below. DM's open.

Very few companies do support well. I think this is because excellent support is cultural. It must come top down and be core to the DNA of company culture. That looks like founders and execs in the customer support trenches. Quick responses, clear and honest communication, fast resolutions times. It is super clear to customers when you genuinely care about the customer experience vs. when it’s just a talking point in a sales process. Increasingly convinced that delivering excellent support is a strong differentiator, especially in a highly sensitive industry like finance.