Excited to announce our new partnership with
@DecagonAI to bring richer enterprise data intelligence directly into customer conversations.
AI agents are only as useful as the context they can access.
Enterprises already have an incredibly rich record of their customers in Databricks. Orders, payments, product usage, preferences, and countless other signals all help explain who a customer is and what they need.
Through this partnership, Decagon agents can access governed data from the Databricks when they need it, while insights from those conversations can flow back into Databricks and become useful across the rest of the business.
We’re excited to work with the Decagon team to make enterprise customer agents more context aware while keeping data governance at the center.