“We are in a trust recession.” How can CX leaders build trust with AI? Explore key takeaways from Alice Sesay Pope’s CRS Scottsdale CX Masterclass session in our latest blog! 📖 Read the full blog: #CX# #AI# #ExecsInTheKnow# #CXLeadership#

Your AI pilot isn’t the win. What happens after it is. Four CX organizations put AI into production, and the results are worth paying attention to. 👉 Read the full blog: #CX# #CustomerExperience# #AI# #CXLeaders# #ExecsInTheKnow#

The CX conversations evolve, but the community at CRS only grows stronger. Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2). 👉 Join us: #CustomerExperience# #CXLeadership# #CRSScottsdale#

Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators. Discover why customer confidence beats quick resolution in the new CX Insight Magazine: 📖 #CustomerExperience# #AITrust# #CXLeadership#

CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use? That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place. Explore:

The CX landscape is always evolving. The KIA CX Vendor Directory helps CX leaders explore companies, solutions, and potential partners all in one place. We’ve added new vendor listings, so take a look! 👉 #CX# #CustomerExperience#

Here's what CX leaders need to know after #CRSScottsdale#: ✅ Leadership drives trust, not tech ✅ AI must improve CX, not just cut costs ✅ Real results > AI hype ✅ People define the future of CX 📖 Read the full recap: #ExecsInTheKnow# #CX#

In our new 2026 CX Leaders Trends & Insights: Consumer Edition report, we dive into 80+ pages of data on confidence, trust, AI, channels, effort, loyalty, and the human experience. ➡️ Get the Full Report: #CX# #AI# #ExecsInTheKnow# #research#

Why do #CX# leaders keep coming back to the Customer Response Summit (CRS) year after year? Hear why @Microsoft's Dima Cichi values CRS for its intimate setting and meaningful networking. Join us this Fall in Scottsdale! Register: #CRSScottsdale#

Yesterday we closed out @Dreamforce day 1 with our CX Leaders Lounge at Harlan Records. Brian Donohue, our VP of Product, and Junan Pang, our SVP of Solutions, Deployment and Success, hosted the fireside chat on AI transformation in CX, alongside special guest Assaf Barnir, Head of Global Support at @Sentry. Two key takeaways from their discussion: 1. AI can already do more than most companies are set up to use. What slows teams down is that people have to change the way they work. And change is uncomfortable. 2. CX teams aren't shrinking, but their work is changing. Headcount is flattening, and jobs are getting harder and a lot more interesting. Assaf shared that when Sentry gave their frontline support to Fin, the team stopped playing defense and started shipping fixes in the codebase instead. Brian's top advice for navigating the transition was: whatever ceiling you think you've hit with AI, it's probably one you made up. If you’re a CX leader at Dreamforce, drop by booth #101# tomorrow to chat about AI transformation.