Your AI pilot isn’t the win. What happens after it is. Four CX organizations put AI into production, and the results are worth paying attention to. 👉 Read the full blog: #CX# #CustomerExperience# #AI# #CXLeaders# #ExecsInTheKnow#

The CX conversations evolve, but the community at CRS only grows stronger. Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2). 👉 Join us: #CustomerExperience# #CXLeadership# #CRSScottsdale#

Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators. Discover why customer confidence beats quick resolution in the new CX Insight Magazine: 📖 #CustomerExperience# #AITrust# #CXLeadership#

CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use? That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place. Explore:

Why do #CX# leaders keep coming back to the Customer Response Summit (CRS) year after year? Hear why @Microsoft's Dima Cichi values CRS for its intimate setting and meaningful networking. Join us this Fall in Scottsdale! Register: #CRSScottsdale#

Yesterday we closed out @Dreamforce day 1 with our CX Leaders Lounge at Harlan Records. Brian Donohue, our VP of Product, and Junan Pang, our SVP of Solutions, Deployment and Success, hosted the fireside chat on AI transformation in CX, alongside special guest Assaf Barnir, Head of Global Support at @Sentry. Two key takeaways from their discussion: 1. AI can already do more than most companies are set up to use. What slows teams down is that people have to change the way they work. And change is uncomfortable. 2. CX teams aren't shrinking, but their work is changing. Headcount is flattening, and jobs are getting harder and a lot more interesting. Assaf shared that when Sentry gave their frontline support to Fin, the team stopped playing defense and started shipping fixes in the codebase instead. Brian's top advice for navigating the transition was: whatever ceiling you think you've hit with AI, it's probably one you made up. If you’re a CX leader at Dreamforce, drop by booth #101# tomorrow to chat about AI transformation.

Tomorrow, join #CX# leaders for a fast-paced look at how organizations are turning #AI# investment into real-world impact. Hear rapid-fire use cases from @assembledhq, @kustomer, @SierraPlatform, and VAPI. 📅 July 23 | 1 PM ET Learn More and Register:

CRS Scottsdale Early Bird ends August 28. Register by then and save $300. Join CX leaders for honest conversations, practical insights, and connections with people who understand the work. 📍 Scottsdale | Sept. 30–Oct. 2 Learn more 🔽 #CRSScottsdale#

Who will you learn from at #CRSScottsdale# this Fall? Hear CX leaders from @ritzcarltonyc, @GetCorpay, @zillow, @turo, @YETICoolers, @MercedesBenz, @Microsoft, @Intuit, @priceline, @StateFarm, @Travelzoo, @CoxComm, and more. Register: #ExecsInTheKnow#

How do you decide what #AI# should own, and where humans still need to be in control? As AI becomes a bigger part of the customer experience, #CX# leaders have to think beyond what AI can do and focus on what it should do. Read more: #ExecsInTheKnow#