David Pawlan(@DavidPawlan):whoever can solve the most painful experiences will win the hearts of consumers customer service is one of those! when something goes wrong, it absolutely sucks to have to then deal with support the average consumer doesn't care about being 10% more efficient with emails, work, etc. they want to shop, they want to engage. so helping reduce the friction around that, helping to remove the most painful part of shopping, that creates an addiction i assume every AI assistant will soon start focusing on this as their "proactive" feature, getting ahead of customer support before you even have to think about it something goes wrong, you get a text from your assistant, "hey, don't worry I'm already on it" have that experience once and the consumer will be instantly hooked

2026.10.08 13:29

whoever can solve the most painful experiences will win the hearts of consumers customer service is one of those! when something goes wrong, it absolutely sucks to have to then deal with support the average consumer doesn't care about being 10% more efficient with emails, work, etc. they want to shop, they want to engage. so helping reduce the friction around that, helping to remove the most painful part of shopping, that creates an addiction i assume every AI assistant will soon start focusing on this as their "proactive" feature, getting ahead of customer support before you even have to think about it something goes wrong, you get a text from your assistant, "hey, don't worry I'm already on it" have that experience once and the consumer will be instantly hooked

Noah Shinn@noahrshinn

2026.10.07 16:45

Native customer service in Instinct Nobody likes talking to customer service. Instinct should handle those tasks for you. With Instinct Concierge, we enabled Instinct to make calls on your behalf. Now, we’re taking this a step further. When your Instinct connects with participating businesses on @SierraPlatform and @DecagonAI, the agents will be able to work together to solve your problem with speed, reliability, and safety without making a phone call. I’m excited to announce that Instinct will be partnering with Sierra and Decagon to bring customer service experiences directly to your personal agent. Customer service tasks like: - Troubleshooting your home wifi issues - Finding out when a delayed package will arrive - Figuring out why your bill is higher than last month - Getting clarity on a confusing return or cancellation policy

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