Execs In The Know
@ExecsInTheKnow
Advocates of the #CustomerExperience# industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx#
Joined May 2009
2.7K Following 9.2K Followers
Process improvement is still beating #AI# on contact center #ROI# benchmarks.
New 2026 @ExecsInTheKnow research reveals what delivers the strongest return:
đ Process Optimization: 58%
đ¤ AI & Automation: 54%
Download the full report:
#ExecsInTheKnow#
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