Saw Rooke was stuck on his case for a long time yesterday. Jumped on it with the team, fully closed in 12 hours.
Our CX has been overloaded, and we’re rebuilding it from the ground up. Anyone who knows Shayne knows customer support is his #
1# priority. Cases like Rooke’s genuinely kill him, and that urgency runs through the whole team.
If you’re stuck like Rooke was, DM me. I’ll get you escalated while we rebuild.